Privacy Policy

SCRAP CAR JUNCTION ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, request a vehicle valuation, sell a vehicle through our service, or contact us by telephone, email or online. By using the SCRAP CAR JUNCTION website, you agree to the practices described in this Privacy Policy.

1. About Us

SCRAP CAR JUNCTION provides an online vehicle valuation and scrap car collection service throughout the United Kingdom. If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the contact details provided on our website at www.scrapcarjunction.co.uk.

2. Information We Collect

To provide quotations and arrange vehicle collections, we may collect the following information:

• Personal Information: Name, postal address, email address, and telephone number.
• Vehicle Information: Vehicle registration number, make and model, vehicle condition, mileage, vehicle location/collection address, and photographs of the vehicle (where required).
• Payment Information: We collect no payment information whatsoever. We may collect some transaction data on the third-party collection of your vehicle.
• Technical Information: When you use our website we may automatically collect your IP address, browser type, device information, operating system, website usage data, cookies, and similar technologies.

3. How We Collect Your Information

We collect information when you:

• Complete an online quotation form.
• Request a vehicle valuation.
• Contact us by online message via the website, email, or telephone.
• Request a callback.
• Upload photographs of your vehicle.
• Subscribe to marketing communications.
• Complete customer surveys or provide feedback.
• Browse our website (collected automatically through cookies and website analytics).

4. How We Use Your Information

We use your information to:

• Provide vehicle valuations and arrange vehicle collection.
• Respond to enquiries and provide customer support.
• Improve our website and services.
• Meet our legal and regulatory obligations.
• Prevent fraud and/or dishonest practice.
• Send marketing communications where you have given your consent.

Where customers provide photographs of vehicles, we may use these images for marketing or educational purposes. Any identifying information, including registration plates, will be removed or obscured before publication wherever reasonably possible.

5. Sharing Your Information

We only share your information where necessary. Your information may be shared with:

• Approved vehicle collection partners and Authorised Treatment Facilities (ATFs).
• IT and website service providers.
• Professional advisers and fraud prevention agencies where necessary.
• Regulatory authorities where required by law.

We never sell your personal information to third parties.

6. Marketing

Where you have given your consent, we may contact you with information about our services or special offers by email, telephone, or SMS.

You can withdraw your marketing consent at any time by contacting us or using the unsubscribe link contained within our emails.

7. How We Store and Retain Your Information

Your personal information is stored securely using appropriate technical and organisational security measures. Access to your information is restricted to authorised personnel who require it to perform their duties. Although we take reasonable steps to protect your information, no method of internet transmission or electronic storage is completely secure; for this reason, we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

Once your information is no longer required, it will be securely deleted or anonymised.

8. Cookies & Website Analytics

Our website uses cookies to improve your browsing experience, remember your preferences, analyse website traffic, and help us understand how visitors use our website.

We also use website analytics services, including Google Analytics and similar technologies. The information collected is anonymous and helps us improve the performance, usability, and effectiveness of our website.

You can disable cookies through your browser settings, though note that disabling cookies may affect certain features of the website. For more information, please refer to our separate Cookie Policy.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We recommend that you read their privacy policies before providing any personal information.

10. Your Rights

Under UK data protection law, you have the right to request access to, correction of, or deletion of your personal information. You also have the right to object to or restrict processing, request the transfer of your data to another organisation, and withdraw consent where processing relies upon it.

If you wish to exercise any of these rights, please contact us. If you are unhappy with how we handle your personal information, you also have the right to complain to the Information Commissioner's Office (ICO).

11. Children's Privacy

Our services are intended for individuals aged 18 years and over. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised "Last Updated" date. We recommend checking this page periodically to remain informed of any changes.

13. Contact Us

If you have any questions about this Privacy Policy or how SCRAP CAR JUNCTION processes your personal information, please contact us using the contact details published on our website at www.scrapcarjunction.co.uk.